Frequently Asked Questions
Everything you need to know about your favorite drinks and deliveries.
How do you ensure beverages arrive safely without breaking?
We use custom-engineered, eco-friendly reinforced packaging and dividers specifically designed for glass bottles and aluminum cans to prevent breakage during transit.
Do you offer temperature-controlled shipping for delicate wines or craft beers?
Yes, we offer specialized thermal-insulated shipping options and cold packs for an additional fee to ensure your premium beverages maintain their quality in extreme weather.
What is your policy on returning alcoholic beverages?
Due to state and federal regulations, we cannot accept returns on alcoholic products once they have left our warehouse, unless the product is corked, spoiled, or damaged upon arrival.
Is an adult signature required for delivery?
For all orders containing alcohol, an adult aged 21 or older must be present to sign for the delivery and provide a valid government-issued ID as per legal requirements.
Can I track my beverage shipment in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email that allows you to monitor your shipment's journey from our warehouse to your doorstep.
What should I do if my order arrives with a missing or incorrect item?
Please contact our customer support team within 48 hours of delivery with your order number and a photo of the received items, and we will expedite a replacement or refund.